Keurig Rivo R500 Brewer
CUSTOMER REVIEW
First off, I must say I did not purchase this from Amazon. My wife alerted me to the TV deal at $229.00 and I went onto YouTube and watched it and decided that deal was too good to pass on. That's my confession. I have made a great many purchases of many, many things here but, not this. That said, my path to the Rivo was a long one.
Let me explain a bit. I was prepared to plunk down a couple grand more than this machine costs for a "gourmet home espresso machine" I love espresso. I travel quite a bit. Been to Italy many, many times. Naples, Venice, Palermo, I lived on Sicily for a time, etc... In addition, I have lived in the Seattle area for 4 years. So, with that bit of background, I have grown tired of having to leave the house every time I want a good espresso or cappuccino. So, I began to research home systems. I was at a mall that featured Nespresso systems and was impressed by the quality of their mid level systems. Specifically, the Lattissima systems. I also tried the Citiz and Milk. And, truthfully, if I was on a budget I would choose that over Lattissima.
Then, as I said, my wife saw the Rivo infomercial. Told me about the partnership with Lavazza, whose coffee we both Love. And, I went to their YouTube video to watch their infomercial. We both decided to give the 30 days no questions asked money back guarantee a shot. At $229.00 with all the Lavazza coffee samples they include we thought what do we have to lose. So, we took Keurig / Lavazza up on their offer.
The thing about capsule systems is the consistency of coffee or espresso from batch to batch. The Rivo is not the best espresso you can possibly get from a talented barista. But, even from the best espresso cafe's you get variance in each serving. You go there one day and "wow", another day and it's very good, not "wow". From the Rivo you get consistently very good espresso. The espresso I tasted from the Nespresso cafe at the malls we visited were good. But, not the same as the Lavazza. As I said, the wife and I grew to love Lavazza while in Italy. So, we are prejudiced in this area.
The Rivo produces a consistently very good espresso. The milk frother works exceptionally well when you take the time to experiment with milk levels. If you like a lot of foam, we have found that you need to fill to just a hair under the min fill line. If you like a bit less froth just a hair over is best. The milk and espresso temps are good. Preheating the cup is best for those that want a real hot cup. I like my coffee hot. The wife likes the temp as is from the machine without pre-heating the cup.
Lastly, aesthetics. The Rivo is not going to impress anyone aesthetically. If this is an important aspect for your machine you will not even consider the Rivo. If you are an espresso control freak, ditto. But, if you want an authentic tasting, consistently good cup of espresso or cappuccino in your home at a very ,very affordable price, give the Rivo a chance. 30 day money back trial gives you that chance. Oh, do absolutely bypass the Keurig, flavored syrups. They suck. Buy Monin from Amazon in the 750ml sizes with add-on pumps. Fantastic flavor. Bargain price. I hopes this helps a bit in your search for an espresso machine for your home. Sorry Starbucks. I don't need you anymore. Unless I'm on a business trip in the USA and can't make my own that is.
Update: I have read some other posts stating that the espresso is not hot enough or it's too weak in flavor. If you're used to drinking very strong American coffee roasts which are really very over roasted beans, and you like that, then the Italian roasts from Lavazza won't satisfy you. This over roasted beans thing is an American thing and IS NOT Italian in any way. Lavazza is an Italian roaster in business since 1895 and, The Most Popular roaster in the country. As for the temperature, it is hot enough right out of the brewer. As I state above if you pre-heat your cup this is not an issue. Pre-heating is common practice in Italy. One thing I have discovered is, Bodum dual walled insulated glass cups. These things do a fantastic job of maintaining the espresso / cappuccino temps for those who like it Hot and who also like to sip the drink instead of drinking it down in short order. They are not inexpensive. If you don't want to spend the money for the Bodum glass simply put some water in your cup, heat it in your microwave, pour it out and use it for your espresso / cappuccino. I have also started drinking brewed coffee with hot frothed milk from the Rivo frother. This is a major improvement over drinking brewed coffee with cold milk from the refrigerator. I brew a smaller and stronger cup and then pour the heated and frothed milk into a regular brewed coffee. So much better. As you can guess we did not return the Rivo after the 30 days expired. For the money nothing else comes close to giving you a consistently good quality espresso / cappuccino in your home. If you're a very, very, picky person with very specific tastes and needs you'll have to spend far more than 229.00 American dollars to get what you want. I almost did just that. I'm glad my wife saw that infomercial and told me about this machine developed in partnership with our favorite roaster, Lavazza. Hope this helps people in their research for a home espresso / cappuccino machine. One last tip. The frothing pitcher must be clean for the best frothing experience. So, rinse very well and dry it with a paper towel between each froth. We purchased a second frothing pitcher to make this more convenient for us. Wish you all well in your research and decision making.
Update 2: After 6 months of continuous use the Rivo stopped making espresso quality froth. That said, Keurig replaced it immediately with a new Rivo machine. They sent it Fedex Express. The replacement machine froths better than the first unit ever did and I am very satisfied with this companies customer service. There was no attempt to tell me that I don't understand my machine or that I am mistaken in my assessment. Just a we're so sorry that your machine no longer meets your expectations and, a new machine will be sent out immediately. The replacement was processed and sent the same day I contacted Keurig with my problem. Most companies could learn from this customer oriented attitude. I for one appreciate it very much and will continue to be a customer of Keurig for quite sometime. Stuff happens. It's how a company deals with that stuff that let's you know what kind of a company they are.
Update 3: Well folks this update is about manufacturing / Assembly quality control or design robustness. In 8 months I've had 5 RIVO's. Our first Rivo which was the subject of the first two updates lasted 6 months. Then it stopped making cappuccino quality froth. Keurig quickly replaced it. Within 3 days the replacement was on the doorstep. The second lasted 1.5 months. It also stopped making a quality froth. Machines 3 & 4 never made a quality froth. Malfunctioned right out of the box. I received number 5 last Friday and so far it is making a good quality froth. But, now every time I get up to make a cappuccino I am always wondering will it make froth or won't it. It is not a great feeling. Keurig has a problem with the RIVO of that there is little doubt. That said, their customer service is top notch. They are working the issue and ask that each malfunctioning machine be returned for investigation. I write this so readers of my review will be aware of this.