Keurig K350 2.0 Brewer, Black

CUSTOMER REVIEW



I love the Keurig brewers but this machine is a big disappointment to me due to the fact that it completely controls and dictates what kcups you can and can't use with it. It absolutely won't accept the inserts so you can use your favorite brand of coffee; it won't accept many of the kcups currently on the market that actually may be one of your favorites (like Tim Horton, Gevalia, SanFrancisco Bay, Cameron's, etc) because they have not been approved by Keurig even though they will work in all the brewers by Keurig up until this 2.0 model and won't even accept Keurig approved Kcups purchased before about July since it will only accept those who say Keurig Brewed on the top of the cup. This brewer reads the lids - I was told if I put an "older" approved kcup in the machine it would say "oops" and I could call their 800# presumably to be able to be talked through an option that might let me use one of their approved coffees. This feels like a giant control effort to prevent people from enjoying their brewers unless you also use their coffees. Sooooo - if you happen to like a brand of coffee they don't approve of you will have to choose between their new brewer and all it has to offer or your coffee. I chose my coffee; there are a good many brewers that will still let me use my favorite brand of kcup that I don't need their new brewer. And given time, I expect the other coffee makers will also offer what this one does (like the option of making either a single cup of coffee or a 4 cup carafe of coffee with their new kcup size) without dictating what coffee you enjoy in it. It seems that Keurig would prefer to sell these brewers to anyone who wants one, while enjoying the approved coffee to those who choose to drink it, or will actually let people enjoy their brewer and their favorite coffee even if Keurig doesn't approve of their coffee. I expect there will be others who did what I did - bought the machine only to realize this after I got it home and quickly realized I'd have to give up my favorite coffee to keep it, or throw out 95% of the kcups I had that were purchased before about July of this year. I returned it - don't tell me what coffee I can like, Keurig - the other makers of single serve brewers that accept your kcups don't tell me what I have to like to use their brewers. They will be the ones who sell their brewers while yours get returned and they will be glad to let me enjoy my favorite coffee in them.